Shipping policy
SHIPPING POLICY
Where we ship
Rosie Rome currently ships within Australia only. We're not able to deliver to international addresses at this time.
Shipping rates
We charge a flat rate shipping on all orders, anywhere in Australia. The rate is shown at checkout before you pay.
Order processing
Orders are dispatched within 3–5 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed from the next business day.
During launches, sales and peak periods, processing may take a little longer. We'll always let you know if there's a delay.
Delivery times
Once dispatched, delivery usually takes:
- Metro areas: 2–5 business days
- Regional areas: 5–10 business days
These are estimates provided by Australia Post and aren't guaranteed. Delivery timeframes are counted from dispatch, not from when you place your order.
Tracking
You'll receive a confirmation email when you order, and a second email with tracking details once your parcel is dispatched. If you haven't received tracking after 5 business days, please check your spam folder before contacting us.
Incorrect addresses
Please double-check your delivery address at checkout. We're not able to redirect a parcel once it's been dispatched, and re-delivery of a parcel returned due to an incorrect address will incur an additional shipping charge.
Lost or delayed parcels
If your parcel hasn't arrived within the estimated timeframe, contact us at lauren@onemamamidwife.com with your order number and we'll open an enquiry with the carrier. Please allow the full estimated delivery window before reporting a parcel as lost.
Damaged parcels
If your order arrives damaged, email us at lauren@onemamamidwife.com within 7 days with photos of the packaging and items, and we'll make it right.
Questions
Email lauren@onemamamidwife.com - we aim to respond within 1-2 business days.
Last updated: 10/8/26